Frequently Asked Questions

SUPPORT Frequently Asked Questions Common questions about our products, processes, and policies. What are your products intended for? All products sold by Gorilla Research Labs are intended strictly for laboratory and scientific research purposes only. They are not intended for human consumption, veterinary use, or any therapeutic application. Do you provide Certificates of Analysis? COA availability is product-specific. When COA tracking is enabled, the product has its own upload area and earlier batch files remain preserved as newer records are added. What testing methods do you use? Review the product and lot documentation for the methods actually reported. HPLC, LC-MS, sterility, endotoxin, and assay tests answer different questions and should not be treated as interchangeable. How should I store research compounds? Unless otherwise specified, compounds should be stored in a cool, dry, dark environment. Peptides should be refrigerated or frozen. Do you ship internationally? Shipping availability varies by region and is subject to local regulations. Please contact us for information. What is your return policy? Due to the nature of research chemicals, we cannot accept returns on opened products. Unopened products may be returned within 14 days. Are your products regulated? Research compounds are subject to various regulations depending on jurisdiction. It is the buyer’s responsibility to ensure compliance. How can I verify the authenticity of my order? For products with COA tracking enabled, match the lot identifier on the material to the identifier and dates shown on the available record. What purity can I expect? Use the purity value and method stated on the specific product or lot record. If a value or method is not documented, treat it as unverified rather than applying a catalog-wide average. Who performs your testing? The issuing laboratory should be named on the available record. If independence or accreditation matters to your protocol, verify the laboratory and its applicable scope directly. All products sold by Gorilla Research Labs are intended strictly for laboratory and scientific research purposes only. Not for human consumption.